Effective Date: August 27, 2024

 

At Techy Moxy, we are dedicated to ensuring that your orders are processed and delivered efficiently. Please review our shipping policy below:

 

1. Processing Times:

• Orders Received On or Before 4 PM EST: Orders placed before 4 PM EST are processed on the same day and shipped the next business day.

• Orders Received After 4 PM EST: Orders placed after 4 PM EST are processed the next business day and shipped the following business day.

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2. Shipping Carrier:

• We use UPS for all deliveries to provide reliable and timely shipping.

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3. Signature Requirement:

• Orders valued at $650 or more will require a signature upon delivery to ensure the secure receipt of high-value items.

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4. Lost or Stolen Packages:

• If your tracking status indicates that your package has been delivered but you have not received it, please contact us immediately at support@techymoxy.com with your order number.

• Techy Moxy will request UPS to conduct an investigation into the lost package. This process is handled on a case-by-case basis.

• To reduce the risk of theft, please retrieve your packages promptly upon delivery. If theft or loss occurs, you may need to cooperate with local law enforcement.

• Refunds or replacements will be provided only after the conclusion of the UPS investigation, which may take some time.

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5. Shipping Timeframes and UPS Services:

• For detailed information about UPS shipping services and their timeframes, please visit: UPS Shipping Services.

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6. Address Accuracy:

• Please ensure that your shipping address is accurate at checkout. Techy Moxy is not responsible for delays or non-delivery due to incorrect address information provided by the customer.

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7. Shipping to PO Boxes:

• We do not ship to PO Boxes. Please provide a physical address for delivery.

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8. International Shipping:

• At this time, Techy Moxy only ships within the United States. We do not offer international shipping.

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9. Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions of your order, and the shipping destination. These costs will be displayed during the checkout process.

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10. Contact Us:

• For any questions or concerns about your shipment, please contact our support team at support@techymoxy.com. We are here to assist you with any issues you may encounter.

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Thank you for choosing Techy Moxy. We appreciate your business and are committed to providing exceptional service and timely delivery of your orders.